Terms & Conditions

Duallush accepts the orders strictly subjected to the following terms and conditions to the exclusion of all the terms and conditions except such (if any) as are specifically accepted by the Company in writting. Acceptance of delivery shall determine the proof of agreement to such terms and conditions.

Vis Major: Duallush does not accept any responsibility for any time lag, lossor damage caused by completely or partially by the Act of God, Accident, Customs, Governmental restrictions or control or by reason of any act done pursuant to a trade dispute whether such dispute involves the Company or not or by reason of any other matter beyond the control of the Company.

Design and Color Display: Duallush makes sure that every design reflects true color, however the color/shade may vary from one screen to the other or  the actual physical product. We recommend the Duallush fabric color chart to match the exact color.

Claims and Acceptance: The customer is advised to check and review the goods received immediately on arrival and shortage or damage if any, shall be notified within 7 days after the delivery. If the customer fails to notify the same within the given period, no claim shall be entertained and the goods shall be deemed to be in accordance in all respects within the contract and the customer will have to pay for them accordingly.

Order Cancellation and Refunds: The order once placed cannot be cancelled or goods returned against the credit, except agreed by Duallush in writing. Duallush products are made to order hence any cancellation, refunds or exchanges will not be entertained.

Product Modifications: Duallush reserves the right to modify or amend the specifications of any of our products or designs without notice.

Loss or Damage during Transportation: The shipments are insured upon request. Duallush does not insure the shipments if the request is not made prior to the dispatch of the consignment. In case of damaged or lost shipments, if insured, the insurance claim will be filed and the refund will be made to the customer once the claim is settled by the courier company. Duallush shall not be responsible for any lost or damaged shipment wherein the incorrect delivery address is provided by the customer.

Customs Duty and Taxes Payable: Customs Duty is a tariff or tax imposed on goods when transported across international borders. Goods once shipped internationally may be subjected to the Customs Duty, Value Added Tax or any other Local Sales Tax if any. The customer is responsible for any Entry Tax, Customs Duty or any other Local Tax payable.